DELIVERY AND RETURNS.
Shipping Method
Australia – Products will be sent by Australia Post; securely and safely wrapped.
Packaging
Products are wrapped carefully to avoid any damage in transit, however occasionally accidents do happen and if, on opening your parcel you find a damaged product please email Skin By Kame within 24 hours.
If you receive a Damage Parcel
Whilst we do our best with packaging unfortunately sometimes products get damaged on delivery. You must contact us via email within 24 hours of receiving a damaged product for a refund or replacement to apply.
Please Email info@skinbykame.com with the following
Order number
Photos as proof of the damage products
Once Email has been received by Skin By Kamé
We will supply a satchel for you to return the products
Once we receive the damaged products, we will process the refund or supply replacement.
Tracking
All Skin By Kamé parcels come with tracking number once dispatched.
Refunds
Products will not be refunded or credited due to change of mind.
Reactions
Reactions can and do happen. In the rare case that your skin becomes irritated or shows signs of an allergic reaction;
Please stop using the product immediately
Call us on 03 8820 9609
Email info@skinbykame.com clear photos of your skin in natural daylight on the same day
Lost Parcel
If a parcel is lost in transit we will assist you to deal with the relevant shipping company.
Postage Options
Orders over $150.00 AUD FREE EXPRESS SHIPPING
Orders under $100.00 AUD $10.00 EXPRESS SHIPPING
Postage times
Products will be posted to clients within Skin By Kamé opening hours as soon as possible. Please be patient as we are a 2 person team and endeavour to get your products to your door as soon as possible.
Please note we are closed on Sunday’s and Australian Public Holidays.
If your parcel has not arrived
Please send Skin by Kamé an email with your order number